beta1 FAQ – Answers to Your
Most Common Questions

Yes. You must be 18 years of age or older to register and use beta1. By completing registration you confirm that you meet this requirement. beta1 is an entertainment platform for adults only. If an account is found to belong to a person under 18, it will be closed immediately and any balance returned.

No. Each person is allowed one account only on beta1. Creating multiple accounts is against the platform rules and can result in all associated accounts being suspended. If you have forgotten your account details, use the password recovery option or contact support — your existing account can be recovered without creating a new one.

No documents are required to create your account. However, beta1 may ask you to verify your identity at a later stage — typically when processing larger withdrawals. At that point, a copy of your CNIC may be requested. This is a standard security process to protect your funds and ensure payouts go to the right person.

You can update most account details — including your email address and notification preferences — from the account settings section once you are logged in. For changes to your registered mobile number, contact the support team via live chat to verify your identity first, as the mobile number is tied to your account security and OTP delivery.

On the Login page, select the forgot password option and enter your registered mobile number or email. An OTP will be sent to your mobile — enter it to verify your identity and then set a new password. Your account balance and betting history are completely preserved during a password reset. If you no longer have access to your registered number, contact live chat support for manual identity verification.

Accounts are temporarily locked after several consecutive failed login attempts as a security measure. The lock typically clears automatically after a short waiting period. If your account remains locked, reach out to the beta1 support team via live chat. They can verify your identity quickly and restore access — usually within a few minutes.

First check that your phone has a signal and is not in airplane mode. OTP messages are sent via SMS and usually arrive within 30 seconds on Jazz, Zong, Telenor and Ufone networks. If you have not received it after a minute, request a new one. Make sure you are entering the most recently sent code, as older codes expire. If the issue continues, contact live chat support and they can assist with manual verification.

Yes. The beta1 app on Android supports persistent login on your personal device so you do not need to enter your credentials each time. For your security, make sure your phone has a screen lock set up. On shared or public devices, always log out manually after finishing your session to protect your account and PKR balance.

beta1 supports deposits in PKR via JazzCash, Easypaisa, Raast, direct bank transfer, debit and credit cards, and other mobile wallets. All major Pakistani banks and the most widely used mobile payment apps are covered. You can find the full list of available options in the deposit section of your account once you are logged in.

JazzCash and Easypaisa deposits are typically credited to your beta1 balance within a few seconds to a couple of minutes. Raast and bank transfers may take slightly longer depending on your bank's processing speed. Card deposits are usually instant. If a deposit has not appeared after 15 minutes, note down your transaction reference number and contact the live chat support team.

Yes, a minimum deposit applies and the exact amount is shown in the deposit section of your account. The minimum is set to be accessible for most players and varies slightly by payment method. Check the deposit page after logging in for the current figures in PKR for each available method.

This occasionally happens due to network delays. Wait 10–15 minutes and then refresh your balance. If the amount is still missing, go to your JazzCash transaction history and note the exact transaction ID and timestamp, then contact beta1 live chat with this information. The support team can trace the transaction on their end and manually credit your account once confirmed.

Log in to your account and go to the Withdrawal page. Select your preferred payout method — JazzCash, Easypaisa, Raast or bank transfer — enter the amount in PKR you want to withdraw, and confirm the request. Withdrawals to JazzCash and Easypaisa wallets are typically processed within a few hours. Bank transfers may take one to two business days depending on your bank.

Most withdrawals are processed promptly, but delays can happen during high-traffic periods, if your account requires identity verification, or if there is a pending wagering requirement on a bonus. Log in and check the status of your withdrawal in the account section. If it shows as pending for longer than the expected timeframe, contact support via live chat with your withdrawal reference.

Yes, both a minimum and a maximum withdrawal limit apply, and these vary by payment method. The current limits in PKR are shown on the Withdrawal page once you are logged in. For very large withdrawals, the platform may process them in batches or request identity verification before releasing the funds — this is a standard protection measure.

Yes. beta1 covers Pakistan Super League (PSL) fixtures, T20 internationals, ODIs, Test matches and other major international Cricket tournaments. Markets include match winner, top batsman, top bowler, total runs, over-by-over markets and live in-play betting during ongoing matches. The Betting section is updated in real time during active fixtures.

Yes, in-play betting is available on Cricket and many other sports. Once a match goes live, the odds update dynamically ball by ball for Cricket and minute by minute for Football. You can place bets on the current state of the game — next wicket, runs in the current over, match winner from the current position — all from the Betting section. The beta1 app is the best way to follow live betting as it loads quickly on mobile data.

beta1 offers betting markets on Football — including international fixtures and major club leagues — as well as Esports, Tennis, Basketball and other popular sports. For players in Pakistan, Cricket and Football tend to have the most active markets and the widest range of betting options. Browse the full Betting section after logging in to see all currently available sports and fixtures.

If a Cricket match is abandoned, cancelled or officially declared void without a result being reached, bets are typically voided and the stake is returned to your beta1 balance in PKR. The specific rules depend on the match type and betting market — check the full terms on the Terms and Conditions page for detailed rules on void events and weather-affected matches.

beta1 offers a wide selection including Live Casino tables — Baccarat, Roulette, Blackjack and Teen Patti streamed with real dealers in HD — as well as a large Game Lobby featuring hundreds of slot titles, crash games, instant-win games and table games. New titles are added regularly. You can filter games by category or search by name after logging in to find what you want quickly.

Yes. All casino games on beta1 are optimised for mobile browsers and work on the Android app as well. Live Casino streams are designed to function on standard Pakistani mobile data speeds — you do not need a high-speed Wi-Fi connection to play. For the best experience on Live Casino, the beta1 app is recommended as it generally loads faster than a browser on mobile data.

If a game disconnects or freezes during an active round, the outcome of any completed round is recorded on the server side and your balance will be updated accordingly once you reconnect. If you believe a bet was lost due to a technical fault rather than an actual game outcome, contact support via live chat with the game name, approximate time, and the bet amount in PKR — they can check the game logs and resolve the issue.

After registering or logging in, visit the Promotions page to see all currently active offers. Most bonuses are claimed by making a qualifying deposit — the bonus amount in PKR is added to your account automatically or after entering a bonus code, depending on the promotion. Read the terms of each offer carefully for minimum deposit amounts, wagering requirements and eligible games or betting markets.

A wagering requirement means you need to bet the bonus amount — or the bonus plus deposit amount — a set number of times before you can withdraw winnings from that bonus. For example, a 10x wagering requirement on a PKR 1,000 bonus means you need to place a total of PKR 10,000 in qualifying bets before the bonus funds become withdrawable. The specific requirement for each bonus is stated clearly on the Promotions page.

Yes. beta1 runs seasonal promotions tied to major Cricket events including the Pakistan Super League. These typically include deposit bonuses, free bet offers on PSL matches and enhanced odds on selected fixtures. Check the Promotions page regularly during PSL season as new offers are added throughout the tournament. Logged-in players may also receive personalised bonus notifications.

Yes. beta1 encourages all players to use the responsible gaming tools available in their account settings. You can set daily, weekly or monthly deposit limits in PKR to stay within a budget you are comfortable with. Once a limit is set, it takes effect immediately and cannot be raised without a cooling-off period, which gives you time to reconsider. Visit the Responsible Gaming page for the full range of tools available.

Yes. beta1 offers self-exclusion and account cooling-off options. A cooling-off period temporarily suspends your access for a set duration — from a few days to several weeks — during which you cannot log in, deposit or place bets. A longer-term self-exclusion option is also available. To set this up, visit your account settings or contact the support team via live chat. These tools are there to support you if you feel you need a break.

Some signs to be aware of include: betting more than you planned or can afford, chasing losses by increasing bet sizes, spending time on gaming that was meant for family, work or other activities, or feeling anxious about your betting activity. beta1 recommends setting a strict budget before you start, playing with money set aside for entertainment only, and taking regular breaks. If you feel gaming is affecting your daily life, use the self-exclusion tool or talk to someone you trust. Full guidance is on the Responsible Gaming page.